Returns & Exchanges
At House of Charizma, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free return and exchange policy within 14 days of delivery.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for the return or exchange.
Quality Inspection Check
Ensure all items are in their original condition, unworn, unwashed, and with all House of Charizma tags and original packaging intact.
Secure Packaging
Pack the items securely in the original shipping box and include the invoice to prevent any delays in processing your request.
Ship and Receive
Send the package to our warehouse address; once received and verified, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing